Trivita

Trivita Frequently Asked Questions

 

Checkout/Login

 

I only have an account number, not a customer ID. Are they the same?
Yes, they are the same. When asked for a customer ID, enter your account number and continue as prompted.
I have an access code, not a password. How do I sign in?
You can use your access code as your password. Once you have entered your customer ID number and access code, you will be signed in and can proceed with your shopping.

 

Order Status

 

Can I track my order online?

 

Yes, you can track your current order online using the My Account feature of TriVita.com. Simply sign in and click on My Account. The My Account feature of the Website also allows you to:

 

1. View your order history
2. Update your account information
3. View your VitaPoint total
4. Change your password

 

When will I receive my order?

 

You should expect to receive your order in 3 to 5 business days. (Customer orders received by 12:00 p.m. AZ-MST are shipped the same day. All other orders will be shipped the next business day.)

 

How will my order be delivered?

 

Orders under $200 are shipped via United States Postal Service unless otherwise specified. Orders over $200 will be shipped via courier (FedEx/UPS) and must be shipped to a physical address.

 

How can I change my shipping and/or billing address?

 

You can change your address online during the checkout process. If you recently placed an order and wish to change the destination address, please call Member Services at 1-877-850-2968.

 

Returns/Cancellations

 

Do you have a money back guarantee?

 

Yes, we have a 60 day money back guarantee. If you are not fully satisfied with your purchase, return the unused portion within 60 days of the purchase date and you will receive a full refund less shipping and handling or an equivalent exchange/account credit – your preference.

 

How do I return my order?

 

Contact TriVita Member Services at 1-877-850-2968 or memberservice@trivita.com to request a Return Authorization Number.

 

1. Write your Return Authorization Number on the outside of the package(s).

 

2. Write your Return Authorization Number on the original packing slip and include it with your return. If you do not have the original packing slip, please include a note that lists your name, customer ID number, return authorization number and the reason for the return.

 

3. Return the package(s) to the appropriate address below:

 

US Returns:
TriVita Global
15735 N. 83rd Way
Scottsdale, AZ 85260

 

Canadian Returns:
TriVita Living, Ltd.
Unit 108-44488 South Sumas Rd.
Chilliwack, BC V2R 5M3

 

Please allow 10 business days for your package to be received by our returns department. We will process your refund in the same form of payment used for the purchase within 48-72 hours of receiving your returned product. Incomplete returns may take longer to process.
Processing time for refunds in the form of a check is approximately 30 days.

 

Membership

 

How can I become a member?
When you purchase any two products, you become a lifetime TriVita Member. Click here to learn more about Member Benefits.

 

Can I get products automatically sent to me each month?

 

Yes, through TriVita's effortless order program, you can have products automatically sent to you each month – shipped on the day of the month you choose. Call 1-800-991-7116 to set up your effortless order.

 

How do I become a Preferred Member and what are the benefits?

 

When you have three or more products automatically sent to you each month, you qualify as a Preferred Member. You'll receive free shipping, free gifts, free products, and free offers. Call 1-800-991-7116 for more details and to sign up.

 

VitaPoints

 

What are VitaPoints?

VitaPoints are our way of rewarding TriVita Members for each purchase they make. Members can redeem these points for free product. Click here to learn more.

 

How do I find out my VitaPoint total?

 

Once you have signed in to TriVita.com, click on My Account. There you will be able to view your VitaPoint total. Your current point total is also printed on your invoice.

 

Do VitaPoints expire?

 

VitaPoints are valid for 2 years from the date they are awarded.

 

TriVita Member Referral Program   Learn More by Clicking Here!

 

What is the TriVita Member Referral Program? The Member Referral Program is a way for you to share the wellness experience with your friends and family. Our new program thanks your friends for trying TriVita – and you for referring them. When your referrals give us your name and member number, they'll receive 10% off their first order. And when they become a member, you'll receive a $25 TriVita Gift Card.

 

What can TriVita Gift Cards be used for? TriVita Gift Cards can be used to purchase TriVita products and services. They can be used on total or partial orders, excluding shipping and handling charges and taxes. TriVita Gift Cards are valid for 2 years from the date they are awarded.

 

Health/Medical

 

Can TriVita answer my health and medical questions?

 

Health and medical questions should be directed to your healthcare professional. Information provided by TriVita is for informational purposes only and is not intended as a substitute for advice from your physician and/or other healthcare professional. You should not use this information for diagnosis or treatment of any medical conditions or for prescription of any treatment.

 

For more information on TriVita products and what they can do for you, please contact a Wellness Consultant at 1-800-991-7116. Although they do not give medical advice, TriVita's Wellness Consultants are highly trained and can help recommend what products and/or services might best fit your needs.

 

Will TriVita supplements create problems with any of the medications I'm taking?

 

As always, consult your pharmacist or healthcare professional before starting a supplementation program.

 

Learn More About Trivita by Clicking Here!
 

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